Hanyang University Hospital Receives Top Ranking
Scoring perfect on Health Insurance Review and Assessment Service grading
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“There is really no secret to the gradings,” muttered Lee. He mentioned that every member of the hospital including professors', doctors', nurses', pharmacists', and interns' striving to provide better medical service to the patients made it come true. Lee especially credited the professors from each cancer department. The Health Insurance Review and Assessment service’s grading is the result of 2016’s performance. Documents and information were collected last year from September to December, assessed earlier this year, and announced this June.
Surprisingly enough, our university hospital had a tough time just a few years ago. Rumors spread that we might have to close due to the worsening management situation. Lee mentioned that there were two things that brought about the betterment of such a dire situation. First was the cooperation between the labor and the management. “Communication is the key. Without it, suspicion and misunderstandings pile up and can cause disasters,” said Lee. Although it is very difficult for two groups with conflicting interests to work harmoniously with each other, through their efforts to be transparent for the workers and members of the hospital, the labor force and the management came to understand each other and worked towards the growth of the hospital.
The second aspect was for the hospital to “really work as a hospital” through a “sensible system." Lee acknowledged that in the past, there were some systemic failures where the hospital was not serving the patients but rather focusing on its own interests. For example, the reception desk used to close at 7 p.m. sharp even if there were some patients still in the doctors' office. After the acknowledgment of this shortcoming in service, the hospital tried to amend the system to work for the patients and to provide as high a quality of service as possible. Thanks to the efforts of every member from every corner of the hospital, our university hospital was able to receive not only receive a top-tier rating in the four major cancer departments, but we also scored high on other indexes such as for treating rheumatism, caring for patients who have had a stroke, the use of antibiotics for infants, and more.
Lee was confident that the hospital will be ranked in the top tier again next year as well. He commented that the motto of Hanyang University Hospital is to become “safely trustworthy hospital," smiling.
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